Return and Refund Policy
At Tess Circuit, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help. Please read our Refunds and Return Policy to understand your rights and how we handle returns and refunds.
1. Returns
We accept returns on eligible products within [insert time frame, e.g., 14 or 30 days] from the delivery date. To be eligible for a return, the product must be:
- Unused, in the same condition as you received it.
- In its original packaging with all tags, accessories, and instructions included.
2. Non-returnable Items
The following items are not eligible for return:
- Products that have been opened or used (unless they are defective).
- Products that are not in their original packaging or have been damaged after delivery.
- Perishable items or products that are marked as final sale.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email protected] within the return period, providing your order number and reason for the return.
- Our team will guide you through the process and provide a return address.
- You will be responsible for the return shipping cost unless the return is due to an error on our part (damaged or incorrect items).
4. Refunds
Once we receive the returned item and inspect its condition, we will process your refund. If your return is approved, the refund will be issued as follows:
- Refund Method: Since we only offer cash on delivery as a payment option, the refund will be issued in cash
Please note that shipping fees are non-refundable, and the cost of return shipping will be deducted from your refund unless the return is due to an error on our part.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected] with photographic evidence. We will arrange a return and provide a replacement or full refund, including the shipping costs.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different product, please return the original item and place a new order.
7. Contact Us
If you have any questions regarding our Refunds and Return Policy, please don’t hesitate to contact us [email protected].
