• Processing Time: Orders are typically processed within [1-3 business days] from the time your order is confirmed.
• Delivery Time: Delivery usually takes between [7-14 business days] depending on your location. Please note that these times are estimates and may vary due to factors like customs, holidays, or courier delays.

2. Shipping Costs

• Shipping Charges: Shipping costs are calculated based on your delivery address. You will be able to view the shipping fees during the checkout process before confirming your order.
• Free Shipping: We may offer free shipping promotions from time to time. Please check our website for any current promotions.

3. Cash on Delivery

Since we only offer cash on delivery (COD) as a payment option, you will be required to pay in cash at the time of delivery. Please ensure that the correct amount is available for the delivery courier.

4. International Shipping

We offer shipping to most countries worldwide. Shipping times and costs for international orders may vary depending on your location. Please be aware that customs duties, taxes, or import fees may apply when receiving international shipments, and these are the responsibility of the customer.

5. Order Tracking

Once your order is shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to check the status of your delivery on the courier’s website.

6. Shipping Delays

While we strive to ensure timely delivery, shipping delays can occur due to unforeseen circumstances such as weather conditions, customs delays, or courier issues. In case of any delay, we will do our best to inform you and update you on the status of your shipment.

7. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate. Tess Circuit is not responsible for delays or undelivered packages due to incorrect or incomplete addresses. If a package is returned to us due to address issues, we will contact you for a corrected address, and additional shipping fees may apply.

8. Missing or Lost Packages

If your package is lost or missing, please contact our customer support team at [email protected]. We will assist you in tracking down your package or resolving the issue with the courier service.

9. Damaged Items

If you receive a damaged item, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue, either by issuing a refund or sending a replacement.

10. Contact Us

If you have any questions regarding our shipping policies or need assistance with your order, please contact us [email protected].